Refund Policy

Return, Refund, Exchange & Cancellation Policy – Mad Leather craft

At Mad Leather, we take pride in crafting premium full-grain buffalo leather bags, backpacks, messenger bags, duffel bags, briefcases, and travel accessories. Customer satisfaction is important to us, and we strive to make our return and refund process transparent and hassle-free.

Return Eligibility

We offer a 15-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned with original packaging, tags, and accessories.
  • The return request must be submitted within 15 days of delivery.
  • The item must not show signs of wear, damage, misuse, alteration, or improper handling.

Please note that we do not accept returns on:

  • Personalized or custom-made products.
  • Products damaged due to misuse or normal wear and tear.
  • Products returned after the 15-day return window.

Damaged, Defective & Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by email and include clear photographs of the issue.

Manufacturing defects reported within 24 hours of delivery will be eligible for review and may qualify for a replacement or return at no additional cost.

Any damage reported after 24 hours of delivery may be considered damage caused after receipt and may not qualify for a free return or replacement.

Handmade Leather Product Variations

All Mad Leather products are handcrafted using genuine full-grain buffalo leather.

Because leather is a natural material and each product is handmade, minor variations may occur, including:

  • Slight differences in leather texture and grain.
  • Natural leather markings and scars.
  • Minor color tone variations.
  • Slight stitching variations.
  • Hardware or buckle variations based on availability.

These natural characteristics are not considered manufacturing defects and therefore do not qualify for free returns, refunds, or exchanges.

These unique variations are part of the authenticity and craftsmanship of genuine leather products.

Return Shipping Charges

Customers are responsible for return shipping costs unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.

Shipping charges paid during purchase are non-refundable.

Mad Leather reserves the right to reject returns if products are returned damaged, used, incomplete, or without original packaging.

Refund Policy

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • The refund amount will be credited within 5–7 business days.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable.

Exchange Policy

We only offer exchanges for products that are:

  • Damaged during transit.
  • Defective due to manufacturing issues.
  • Incorrectly shipped by our team.

If you require an exchange for an eligible product, please contact our support team with your order details and photographs of the issue.

Approved exchanges will be processed for the same product or an equivalent replacement where applicable.

How to Request a Return or Exchange

To initiate a return, refund, or exchange request, please contact our customer support team with:

  • Order Number
  • Full Name
  • Registered Email Address
  • Product Images
  • Description of the Issue

Our team will review your request and provide further instructions.

Cancellation Policy

If you wish to cancel an order after placing it, please contact us as soon as possible.

Order Cancellation Eligibility

  • Orders can be canceled only before they have been dispatched.
  • Once an order has been shipped, cancellation requests cannot be accepted.
  • Approved cancellations will be refunded to the original payment method within 5–7 business days.

As Mad Leather processes orders quickly, we recommend contacting our support team immediately if you wish to cancel your order.

Why Shop With Mad Leather?

  • Premium Full-Grain Buffalo Leather
  • Handcrafted Leather Bags & Accessories
  • Secure Online Payments
  • Worldwide Shipping
  • Easy Return Assistance
  • Dedicated Customer Support
  • Trusted Leather Brand

Contact Us

For return requests, refund inquiries, exchange assistance, or order cancellations, please contact our customer support team.

Mad Leather
Premium Full-Grain Buffalo Leather Bags, Backpacks, Messenger Bags, Duffel Bags & Travel Accessories.

Email: support@madleather.in
Website: www.madleather.in

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